Care Opinion
Care Opinion (CO) is an online platform that allows organisations that provide health care and social care to actively collect, monitor and respond to anonymous feedback from the people who interact with their services and/or projects.
Feedback is submitted by service users in the form of stories, which are reviewed, given a title, tagged to the right service, and anonymised by CO moderators before being added to the website where it is publicly available for people to read. When a story is positive, staff members’ names are left in.
The majority of stories are positive and therefore a great way to get recognition for your work. Below are some examples that have been recently submitted about Community Solutions funded projects:
While Care Opinion has historically been used for traditional health and care bodies such as the NHS, they recognise that Community and Voluntary Sector (CVS) organisations also play a great role in people’s health and wellbeing.
Community Solutions and the University Health and Social Care Partnership North Lanarkshire are keen to trial CO as a tool to help you gather and respond to feedback, and to demonstrate the impact that the CVS is making to people across North Lanarkshire.
Care Opinion is now a condition of grant for Community Solutions funded projects which means that we will pass on the details of all funded projects to Care Opinion, who will gauge whether the service fits them. If Care Opinion is not suitable for that organisation this does not affect organisations funding.
Care Opinion is the UK's independent non-profit feedback platform for users of health and social care services. On Care Opinion, people can anonymously share their honest experience of a health care or social care service they have received within the last 3 years. Service user feedback/stories are directed to the people responsible for delivering the service, who respond in 7 days to the feedback. Where the feedback is critical, this also supports learning and improvements to the service.
All feedback/stories are reviewed by the Care Opinion team before they are shared to ensure anonymity and that the feedback/story reaches the right service/organisation.
Community Solutions are piloting the use of Care Opinion for the Community and Voluntary Sector whereby funded projects invite their service users to provide feedback on their experience of using the service to support ongoing learning and improvements.